A referral calls, asking who can handle their GST.
4.1Lead Management and Client Acquisition
Managing a CA practice begins before a person becomes a client. Firms receive enquiries through referrals, websites, phone calls and other channels. Turia's CRM and Lead Management records each one.
- Enquiries and lead details
- Follow-ups
- Quotations and proposals
- The sales pipeline
Hands on →Successful leads are converted into clients, often after a service proposal is agreed. Acquisition connects straight to the firm's operational workflow.



















